The Wig Laundry Club (Terms & Conditions + FAQ)

By subscribing to The Wig Laundry Club, you agree to the following terms:

• Memberships are billed monthly and renew automatically until canceled.  
• You may cancel or pause your membership at any time before the next billing cycle.  
• Services must be used within each billing month; unused wig services do not roll over.  
• Turnaround times begin when wigs are received and checked in.  
• Membership discounts cannot be combined with other offers.  
• The Wig Laundry Club reserves the right to update service options or terms with prior notice.

 

 

💬 The Wig Laundry Club – FAQs

💎 What is The Wig Laundry Club?

The Wig Laundry Club is a luxury monthly wig maintenance membership that provides cleaning, styling, and light repair services for your favorite wig units. Members receive VIP-level care, fast turnaround, and exclusive access to services and savings—without the stress of regular upkeep.

💳 How does billing work?

Your membership is billed monthly and renews automatically on the same day each month. For example, if you join on the 10th, your next charge will be on the 10th of the following month.

❌ Can I cancel or pause my membership?

Yes. You can cancel or pause your subscription at any time before your next billing date. Simply log into your customer portal or contact our support team. Please note that cancellations take effect for the upcoming billing cycle.

🕒 Do unused wig services roll over?

No, services do not roll over. Each month includes a fixed number of wigs depending on your membership tier. We recommend sending your wigs in promptly to maximize your benefits.

📦 How do I drop off or send in my wigs?

For local members:

  • Drop-off and pick-up is available at our Maryland location.

  • Instructions will be provided via email after joining.

For non-local members:

  • You’ll receive our shipping instructions after sign-up.

  • We recommend using tracked shipping for all deliveries.

⏳ What is the turnaround time?

  • Tier 1: 3–5 business days

  • Tier 2: 2–3 business days (VIP)

  • Tier 3: Rush-ready with priority placement and “Wig SOS” available

Turnaround times begin once your wig is received and checked into our system. Holidays and high-volume seasons may extend processing times slightly.

🛠 What types of repairs are included?

Minor repairs include:

  • Elastic band replacement

  • Comb/strap replacements

  • Light lace tint or refresh

  • Light plucking or cleanup (when needed)

Tier 3 members may also receive:

  • One lace touch-up or frontal maintenance per month

Major repairs (like full frontal replacements or color corrections) can be added at an additional fee.

🎨 What styling options are available?

Depending on your tier, you may choose from:

  • Bone straight

  • Natural wave

  • Wand curls

  • Crimps

  • Flexi rods

  • Layered styles

  • Pin curls

  • Light cuts or curl pattern redefinition (Tier 3 only)

Need something specific? We’ll do our best to accommodate your request!

💅🏽 Can I upgrade or downgrade my membership?

Yes, you can upgrade or downgrade at any time. Changes will apply to your next billing cycle. Simply email us or use the member portal.

🎁 Are there any perks or gifts included?

Absolutely. Depending on your tier:

  • Members may receive monthly brush replacements, exclusive product samples, or early access to new wig drops.

  • Exclusive Dior Doll member offers, promos, and sneak peeks are also sent via email.

🛍 Can I use my membership discount on installs, rentals, or wig purchases?

Yes. Tier 2 and Tier 3 members receive:

  • 10% off installs

  • 10% off ready-to-ship wigs and wig rentals

  • First access to new arrivals or limited collections

🔄 Can I send different wigs each month?

Yes! You are welcome to rotate different units monthly—just make sure to label your wigs clearly with your name and service request.

📧 Still have questions?

Email us at Memberships@kiradiorhair.com or use the contact form on our website. We’ll respond within 24–48 business hours.