Return policy

Kira Dior Hair & Company strives to maintain impeccable levels of quality assurance. Our products go through a rigorous process to ensure that you receive the best quality products possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.

  • Due to the nature of our products, we are unable to issue cash refunds once a sale is made.
  • We allow exchanges for specific products as long as they meet the following prerequisites for exchanges
  • That the product is still in its original packaging.
  • That the original tags are still in place.
  • That the product has not been tampered with or worn.
  • That no processing has been done on the hair. This includes brushing, combing, picking, or cutting the hair.
  • All items must be free of stains, makeup, deodorant, etc.
  • Perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. According to the Federal law, you cannot return human hair products that have been used.
  • You must make a return request within 5 calendar days from the date of purchase for your return to be eligible for exchanges. Any exchange request after 5 calendar days will not be honored.
  • Once we receive your return request, it will take about 5-7 days for the return to be processed and approved for exchange.
  • Refunds will be given in the form of e-gift cards for you to purchase a new product. Please note that we do not guarantee that the product you desire will still be in stock at the time of exchange.
  • Once you ship back a product for return, ensure you keep your proof of postage as Kira Dior Hair & Company will not be responsible for any returns that get lost in transit.
  • In case you're dissatisfied with a product, our customer care will be in touch to guide on the return process. If we find the product was defective at the time of being shipped, you will receive a return shipping label.
  • If you return a product and Kira Dior Hair & CO does not find any defect, the product will be shipped back to you on the ground at customers expense with no exchanges.
  • If the customer selects a higher value product in exchange, they will be responsible for paying the additional cost of the item.
  • All returns are subject to a 20% restocking fee

Here at KiraDiorHair.com we are dedicated to protecting the privacy of each and every one of our customers. We will not disclose any information regarding our customers or visitors to the site to any third parties apart from where it is part of providing a service to you – this includes; arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research or when you have given us your permission to do so.

Kira Dior Hair & Company will not provide or sell any of your personal details or any credit card information to third parties (excluding partners from whom you may have linked to our site) without your permission.

If you have made a purchase from the website we may occasionally update you on our latest products and offers via e-mail. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of KiraDiorHair.com.

All Kira Dior Hair & Company members have the option to unsubscribe from marketing communications from us. If you do not wish to continue to receive e-mails from us and/or selected third parties you should opt-out clicking on the "unsubscribe" link in any emails which we might send you this will then suspend your e-mail notifications however you can sign up again if you wish to do so.

Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

If you wish to verify the details you have submitted to KiraDiorHair.com you may do so by contacting us via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We recommend that you do not use your browser's password memory function as this may result in someone accessing your personal information.

We are always happy to hear from our customers. We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied with the service we offer. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a member of the Kira Dior Hair & Company Customer Care team, who will be delighted to answer any questions you may have.

Personal information is gathered by KiraDiorHair.com during the order check out process. During the check out process, your name, address, e-mail address, telephone number, and payment information is collected. You also have the option to create your own account to store this personal information, at which time a username and password will be collected as well. In order to view the information in the My Account section of the site you must first log in using your username and password.

The security of your personal information is very important to us. You can be assured that all sensitive information will be handled with discretion. Your personal information is maintained through secure networks and is only accessible by a limited number of people who have been granted access rights and are required to keep the information confidential. In spite of the efforts made by KiraDiorHair.com, no transmission of data over the Internet is guaranteed to be completely secure and such transmission is at your own risk. 

Cookies are text files that are stored on your computer's hard drive and may be used by KiraDiorHair.com to enhance your shopping experience. This is done as a means to keep track of your current shopping session by speeding up the browsing experience and website performance. Cookies are also used to remember your information when you return to the Snoblife.com website. If you choose to no longer receive them, you can turn off all cookies. Please note that if you decide to make this change, it can limit the functionality of the website you are visiting and leaves for a greater possibility that you will no longer have access to some of the features on the website. 

We reserve the right to modify this privacy statement at any time, with a notice of this change being posted here on this page.
Email support@KiraDiorHair.com with any further questions.